Automotive after-sales
WhatsApp and AI agents for automotive after-sales: workshop bookings, reminders and updates.
Walexia puts an AI agent on your after-sales WhatsApp number. Your customers book workshop appointments, receive their service and vehicle inspection reminders, approve their quotes and follow their repair there. The agent offers a slot, then your team confirms it, unless your calendar is open to the agent.
A demo built on your own scenarios.
By Fadi Hamichi, Sales Director at Walexia
- Text reminder · service due
Hi, I got the reminder for my car’s service.
Paul M. · 08:12Hi Paul! Which model is it, and roughly what mileage?
Walexia AI · 08:12A hybrid SUV, 30,000 km.
Paul M. · 08:13Thanks. Here are the available workshop slots:
Thu. 9 amThu. 2 pmFri. 8:30 amWalexia AI · 08:13Thursday 9 am
Paul M. · 08:14Noted: service on Thursday at 9 am, at the Concession Nord workshop. Your service advisor will confirm it here.
Walexia AI · slot offeredHi Paul, it’s Marc, service advisor. Your appointment is confirmed for Thursday at 9 am, Concession Nord workshop.
Marc, service advisor · WhatsApp- Reminder scheduled the day before“Appointment tomorrow at 9 am, Concession Nord workshop.”
- Appointment in your CRM or DMSVehicle and mileage passed on
Over 50 companies already trust Walexia
Loved and used across France
1,000 conversations and 60 appointment requests for Rousseau Automobile. See our customer stories
Show us your workshop journey.
We prepare the demo with your booking reasons, your reminders and your organisation, from the customer’s request to the vehicle handover.
From request to handover
After-sales, in six uses.
Workshop bookings
The agent offers, the team confirms
Service, tyres, brakes, diagnosis: the AI agent identifies the vehicle and the reason, offers a slot, then your team confirms, unless your calendar is open to the agent.
Reminders
Service and vehicle inspection
Service, vehicle inspection, winter tyres: reminders using Meta-approved message templates, sent to customers who have agreed to receive them.
Confirmation
What matters, at the right time
Confirmation, then a reminder the day before: date, time, place and vehicle, on behalf of your dealership, to reduce missed appointments.
Quotes
Approved with one tap
The quote is sent as a PDF in the conversation. The customer approves it with one tap or asks a question; without a reply, a follow-up goes out automatically.
Repair updates
Customers know where their car is
Check-in, extra work to approve, vehicle ready: every step goes out on WhatsApp as soon as the workshop records it.
Network and tools
One number per workshop, your tools kept
Each workshop can have its own WhatsApp number, with a consolidated view for head office. Appointments reach your CRM or DMS.
In detail
What to know about WhatsApp in after-sales.
What is WhatsApp for automotive after-sales?
It is your after-sales WhatsApp number, with an AI agent that replies at any hour. Your customers book workshop appointments, receive their service and vehicle inspection reminders, approve their quotes and follow their repair there, without calling reception.
Workshop bookings: who confirms?
The AI agent identifies the vehicle and the reason, then offers a slot. Your team confirms the appointment and stays in control of the exchange. If your calendar is open to the agent, it can confirm the slot the customer chose on its own.
Customer story: Pautric BMW & MINI
At Pautric BMW & MINI, a dealer for both brands, the WhatsApp agent replies at any hour, after-sales questions included, and prepares an appointment or a call-back. Five entry points lead to the same agent: 30% of conversations completed and 10% of dealership visits over 15 days.
Customer casesDealership, group or independent garage
This page is for the after-sales teams of dealerships and dealer groups, with one number per workshop and a consolidated view for head office. For an independent garage, the same journey is described on the garages page.
WhatsApp for car garagesYour tools stay in place
Walexia works alongside your tools: appointments and requests reach your CRM or DMS. The possible connections, tool by tool, are reviewed during the demo; for a DMS, case by case.
Security and integrationsHow does the AI agent book a workshop appointment on WhatsApp?
The customer writes from a reminder, your Google Business Profile, your website or a QR code at reception. The AI agent asks for the vehicle, the mileage and the reason, then offers slots. Your team confirms the appointment, unless your calendar is open to the agent. A reminder goes out the day before, and the request reaches your tools.
Can we send service and vehicle inspection reminders?
Yes, using Meta-approved message templates, sent to customers who have agreed to receive your messages. Templates are charged by Meta according to their category and the recipient’s country; these fees are included in the price of each engaged conversation. The customer replies to the reminder and books in the same conversation.
Can customers approve a quote on WhatsApp?
Yes. The quote is sent as a PDF in the conversation. The customer approves it with one tap or asks the team a question. Quotes left unanswered can be followed up automatically, and extra work is approved the same way while the vehicle is in the workshop.
Can customers follow their repair on WhatsApp?
Yes. Check-in, extra work to approve, vehicle ready: every step goes out on WhatsApp as soon as the workshop records it. Customers know where their car is without calling reception, and the exchange stays in the same conversation as their booking and their quote.
Do we need to change our DMS or workshop software?
No. Walexia works alongside your tools. Appointments and requests reach your CRM or DMS, with the context of the conversation. Walexia connects with HubSpot, Salesforce, Pipedrive and Zoho CRM, among others; for a DMS or workshop software, the connection is reviewed case by case during the demo.
Does the AI agent answer instead of the workshop?
It handles simple requests, such as slots, opening hours or repair updates, and prepares the others. As soon as a question needs a technician or a service advisor, the conversation passes to the team, with the full history. You decide with us what the agent handles on its own.
Does Walexia suit the after-sales of a dealer group?
Yes. Each workshop can have its own WhatsApp number, linked to the group account, with a consolidated view for head office: requests, response times and appointments, site by site. The exact set-up is defined with you, based on your network and your tools.
Discuss your project
Show us your conversations. We’ll show you what comes next.
A demo built around your business, your tools and your organisation.
During the demo, you will see:
- a qualification scenario close to your business;
- the shared inbox and the hand-over to an advisor;
- the possible connections with your tools;
- the budget items to plan for.
Request sent
Thank you. A member of the Walexia team will contact you to agree on a time slot. This message is not an appointment confirmation.