Walexia for healthcare practices
Patient appointment reminders on WhatsApp: fewer calls, fewer no-shows.
Dental practices, medical practices, health centres: your patients book, confirm and move their appointments on WhatsApp, and your front desk gets some breathing space. Appointments only, with neutral messages: no documents, no medical data.
A demo built on your own scenarios.
- Appointment booking
- Confirmation
- Reminder and rescheduling
- Next appointment
WebsiteBook an appointment
Hi, I’d like to book an appointment.
Walexia AIVirtual assistant
Hi Martine! Have you been to the practice before?
First visit
Walexia AIVirtual assistant
Welcome! Here are the next available slots:
Thursday 5:30 pm
Walexia AIVirtual assistant
You’re booked. Please bring your insurance card; we’ll remind you the day before.
Lilac Practice5 Lilac Avenue · Thursday 5:30 pm
EmailYour appointment on Thursday
Hi, I confirm Thursday. Is there a car park?
Walexia AIVirtual assistant
Hi Sylvie! You’re confirmed for Thursday at 9 am. There is a car park right opposite:
Walexia AIVirtual assistant
See you on Thursday! Léonie, at the front desk, is available here.
SMSAppointment tomorrow
Hi, I need to cancel my appointment tomorrow.
Walexia AIVirtual assistant
Hi Paul, noted. Would another slot work for you?
Wednesday 6 pm
Lilac Practice5 Lilac Avenue · Wednesday 6 pm
Walexia AIVirtual assistant
Rescheduled. Tomorrow’s slot is now available for another patient.
QR codepractice reception
Hi, I’d like to book another appointment in two weeks.
Walexia AIVirtual assistant
Hi Bernard! Here are the available slots:
Wed. 9 am
Walexia AIVirtual assistant
Booked for Wednesday at 9 am, with a reminder the day before.
AppointmentsToday
- Bernard C.Appointment · Wednesday 9 am QR code Samia
- Paul R.Appointment moved · Wednesday SMS Hélène
- Sylvie A.Appointment confirmed · Thursday Email Léonie
- Martine F.First visit · Thursday Website Nadia
- Gérard L.Appointment · rescheduled SMS Hélène
- Nora B.First visit Website Léonie
Record sent to your CRM
- NadiaFront desk
- LéonieFront desk
- HélèneFront desk
- SamiaReception
- A click on your ad, your website or your message opens WhatsApp
- The AI qualifies for your industry and shares a carousel, PDF or location
- The record lands in Walexia and in your CRM
- The request goes to the right person
Over 50 companies already trust Walexia
Loved and used across France
The patient journey
Appointments on WhatsApp, care at the practice.
Appointments
Appointment booking without waiting on the phone.
Walexia answers appointment requests at any time and offers a slot or a link to your booking tool, without ever asking for the reason for the appointment.
- First visit or regular patient.
- No reason or specialty asked.
- Slot offered or booking link.
- Instant confirmation.
Reminders
Reminders that reduce no-shows.
Confirmation, a reminder a few days before, the day before and on the day; patients confirm or move their appointment in one message, and the freed slot goes to another patient.
- Reminders 2 days before, the day before and on the day, according to your rules.
- Confirmation or rescheduling with one button.
- Freed slot offered to other patients.
Practical questions
A front desk freed from repetitive questions.
Opening hours, address, access, parking, waiting time for an appointment: the AI answers from your practice’s information.
- Opening hours, access and address.
- Parking and accessibility.
- Waiting times and availability.
Appointments only
Neutral messages, no medical data.
Walexia only manages the diary: booking, confirmations, reminders and rescheduling. Messages stay neutral: the date, time and place, never the reason, the specialty or the type of appointment, because the name of an appointment alone can reveal health information. No documents are exchanged, no medical questions are asked, and any health question is referred to the practitioner.
- Booking, reminders and rescheduling only.
- Neutral messages: date, time and place, with no reason or specialty.
- No documents or results exchanged.
- Any health question referred to the practitioner.
See your patient front desk on WhatsApp.
We start from your most frequent calls to build the demo.
Frequently asked questions
Questions from practices and health centres.
Another question? Message us.
Which practices is it for?
Dental practices, GP and specialist medical practices, health centres and any practice that takes appointments.
Does any medical data go through WhatsApp?
No. Walexia only handles booking, confirmations, reminders and rescheduling: no documents are exchanged, no medical questions are asked, and any health question is referred to the practitioner.
What do the messages sent to patients say?
Only the essentials: the date, time and address of the appointment. Never the reason, the specialty or the word “consultation”: the name of an appointment alone can reveal health information. We also recommend a neutral display name on WhatsApp, for example “Lilac Practice”.
Does it work with our appointment software?
Walexia can send a link to your booking tool or, depending on the tool, connect to it; this is covered during the demo.
Can the reminders be customised?
Yes: send times, practical instructions and confirmation buttons, in text that stays neutral.
Can we measure patient satisfaction?
Yes, with a short neutral message after the appointment, with no reference to the reason.
Book a demo
Show us your conversations. We’ll show you what comes next.
A demo built around your business, your tools and your organisation.
During the demo, you will see:
- a qualification scenario close to your business;
- the shared inbox and the hand-over to an advisor;
- the possible connections with your tools;
- the budget items to plan for.
Request sent
Thank you. A member of the Walexia team will contact you to agree on a time slot. This message is not an appointment confirmation.