Walexia for garages
WhatsApp for car garages: appointments, quotes and reminders.
Your customers book appointments, approve their quotes, follow their repair and receive their service reminders on WhatsApp. The AI answers at any time; the workshop stays in control.
A demo built on your own scenarios.
- Workshop booking
- Quote
- Repair updates
Brakes: online quote
Car service: 15% off this month
Vans to rent this weekendRCS15% off servicing
Hi, I’d like to book my car service.
Walexia AIVirtual assistant
Hi Marc! Two slots this week:
Thursday 9 am
Central Garage21 Workshop Street · Thursday 9 am
Walexia AIVirtual assistant
All set. Thomas from the workshop will see you on Thursday; we’ll remind you the day before.
WebsiteBrakes
Hi, I’d like a quote for new front brake pads.
Walexia AIVirtual assistant
Hi Sophie! Which model, and what year?
A 2019 city car, 60,000 km.
Walexia AIVirtual assistant
Here is your quote, prepared by Léo in the workshop. Does it work for you?
Approve the quote
Walexia AIVirtual assistant
Thanks! Léo can do the work on Tuesday at 8 am.
QR codeworkshop reception
Hi, I’ve just dropped my car off for its service.
Walexia AIVirtual assistant
Hi Romain! Noted. You’ll be able to follow every step of the work here.
Walexia AIVirtual assistant
The workshop has spotted worn wiper blades. Shall we replace them for €24?
Yes, replace them
Walexia AIVirtual assistant
Your car is ready. You can collect it until 7 pm.
Central Garage21 Workshop Street · collection until 7 pm
RequestsToday
- Romain T.Car service · vehicle ready QR code Manon
- Sophie D.Brake quote · approved Website Léo
- Marc V.Car service · Thursday 9 am RCS Thomas
- Nadia K.Van · rental Website Karim
- Antoine G.Quote · 3 vehicles Email Julie
Record sent to your CRM
- ThomasWorkshop
- LéoWorkshop manager
- ManonWorkshop reception
- A click on your website, an ad, a message or the QR code at reception opens WhatsApp
- The AI books the appointment, sends the quote or gives an update on the vehicle
- The request lands in Walexia, with the customer’s full history
- The workshop picks up the conversation when needed
Over 50 companies already trust Walexia
Loved and used across France
From first message to car handover
The whole workshop journey, in the same conversation.
Appointment booking
Garage appointments on WhatsApp, at any time.
Customers write whenever they like. The AI identifies the vehicle and the reason (servicing, tyres, brakes, diagnostics), offers your slots and confirms the appointment.
- Questions about the vehicle, the reason and the urgency.
- Slots offered based on the workshop’s availability.
- Confirmation, then a reminder the day before the appointment.
- Rescheduling or cancellation in the conversation, without a call.
Quotes
Quotes sent, followed up and approved on WhatsApp.
The quote goes out as a PDF in the conversation. The customer approves it with a button or asks a question; if there is no reply, a follow-up goes out automatically.
- PDF quote, easy to read on mobile.
- Approval with one button, dated in the conversation history.
- Follow-up of quotes left unanswered.
- Handover to the workshop for a technical question.
Repair updates
Customers follow their repair without calling the workshop.
Vehicle checked in, additional work to approve, vehicle ready: each step goes out on WhatsApp as soon as the workshop records it.
- A check-in message when the vehicle arrives.
- Customer approval for additional work, with a photo.
- Vehicle-ready notice, with collection times.
- The whole exchange stays attached to the customer’s record.
Reminders and loyalty
Service reminders: the right message at the right time.
Servicing, vehicle inspection, winter tyres: send reminders with Meta-approved message templates to customers who have agreed to receive them.
- Service reminders based on the date of the last visit.
- Seasonal campaigns: tyres, air conditioning, pre-holiday checks.
- A review request after every visit, sent to all your customers.
- One number per workshop, a consolidated view for a network.
See it on your own business.
We prepare the demo with your own scenarios: your channels, your questions, your organisation.
Before, during, after
Your garage’s customer journey, step by step.
The AI handles the repetitive messages; your team keeps the conversations that matter.
Before the visit
Customers find a slot and know what to bring, without waiting on the phone.
- Appointment booking at any time
- A first opinion from photos
- Confirmation and a reminder the day before
- Workshop address and opening hours
During the work
The workshop keeps the customer informed and gets approvals without interrupting the work.
- Check-in message
- Approval of additional work
- Photo of the problem found
- Vehicle-ready notice
After the visit
The relationship continues until the next service.
- Work report as a PDF
- Review request to all customers
- Next service reminder
- Seasonal offers for customers who agree to receive them
Use cases
What garages hand over to Walexia.
Appointments
Servicing and repairs
Servicing, tyres, brakes, diagnostics: customers choose their slot on WhatsApp.
Quotes
Approval without a call
PDF quote, approved with one button, followed up if left unanswered.
Updates
Vehicle ready
Check-in, approval of additional work, collection notice.
Loyalty
Service reminders
Service reminders and seasonal campaigns for customers who agree to receive them.
Reviews
After every visit
The same review request sent to all your customers, after every visit.
Networks
Several workshops
One number per workshop and a consolidated view for the network’s head office.
How can a garage use WhatsApp for its appointments?
Customers write to your WhatsApp Business number from your website, an ad, an SMS or the QR code at reception. The AI asks for the vehicle and the reason, offers slots, confirms the appointment and sends a reminder the day before. The workshop sees every request in Walexia.
Can we send a quote and get it approved on WhatsApp?
Yes. The quote goes out as a PDF in the conversation; the customer approves it with a button or asks a question. Quotes left unanswered can be followed up automatically.
Can we send service reminders to our customers?
Yes, with Meta-approved message templates, to customers who have agreed to receive your messages. Meta’s messaging fees are included in the price of the engaged conversation; the sending conditions are covered during the demo.
Do we need to change our workshop management software?
No. Walexia works alongside your tools. Possible connections with your software or your CRM are looked at during the demo, case by case.
Does the AI answer instead of the workshop?
It handles simple requests (slots, opening hours, updates) and prepares the others. As soon as a question needs a mechanic, the conversation goes to the team, with the full history.
What about a network of several garages?
Each workshop can have its own WhatsApp number, linked to the network account, with a consolidated view for the network’s head office.
Book a demo
Show us your conversations. We’ll show you what comes next.
A demo built around your business, your tools and your organisation.
During the demo, you will see:
- a qualification scenario close to your business;
- the shared inbox and the hand-over to an advisor;
- the possible connections with your tools;
- the budget items to plan for.
Request sent
Thank you. A member of the Walexia team will contact you to agree on a time slot. This message is not an appointment confirmation.