Walexia AI
WhatsApp AI agent: it qualifies, answers and hands over to your teams.
Walexia AI understands requests, asks the right questions, qualifies contacts, answers frequently asked questions, follows up and passes the conversation to your teams when needed.
For teams that want to reply faster and prioritise better, without losing the quality of the relationship.
What the AI does
Automate WhatsApp without dehumanising the relationship.
Qualification
Qualify your prospects before a person steps in.
Walexia AI asks the right questions, detects intent, gathers the useful information and ranks every contact before passing it to your teams.
- Detection of intent and of how advanced the project is.
- Questions adapted to your business and your criteria.
- A level of interest to prioritise the best contacts.
- Handover to the right salesperson, with a summary of the conversation.
Support
Repetitive requests handled, sensitive cases passed on.
Walexia AI answers frequently asked questions, guides customers and passes complex cases to your teams, with their context.
- Instant answers to frequently asked questions.
- A knowledge base specific to your business.
- Escalation when a request is complex or sensitive.
- Conversation summary passed to the agent.
Follow-ups
Follow up without being intrusive.
Follow-ups adapt to each contact’s behaviour: no reply, interest expressed, missed appointment, unsigned quote or abandoned basket.
- Follow-ups based on the scenarios you define.
- Personalised according to history and context.
- Positive, negative and ambiguous replies told apart.
- Follow-ups stop as soon as a person takes over.
Measurement
Measure what the AI understands, handles and passes on.
Track qualified conversations, detected intents, automatic answers, escalations and follow-ups.
- Intents and categories detected.
- Share of conversations handled by the AI and passed to your teams.
- Converted and unconverted conversations, to improve the scenarios.
- Exports and sync with your CRM.
AI and your teams
The AI prepares. Your teams decide.
The AI hands the conversation over to a person when needed. You decide when, and to whom.
What the AI takes care of
- Answering frequently asked questions
- Asking qualification questions based on your business criteria
- Following up depending on the answers… or the lack of an answer
- Adapting the tone and scenarios to each use case
Hand-over
What your teams keep
- Receiving well-framed requests, with the history
- Advising, negotiating, offering an appointment
- Handling the complex cases the AI passes on
- Adding notes, tags and statuses for follow-up
Use cases
An AI that helps at every step of the conversation.
Qualification
Automatic qualification
The AI asks the right questions, detects the need and ranks every contact.
Answers
Instant answers
Frequently asked questions, objections and simple requests, at any time.
Follow-ups
Tailored follow-ups
Based on the context, the replies and the level of interest.
Escalation
Human handover
Transfer to the right agent, with the summary and the information gathered.
Tracking
AI metrics
Intents, levels of interest, escalations and automations.
CRM
Synced records
Leads, levels of interest, statuses and summaries, depending on your tool.
Does the AI replace my teams?
No. It handles the first exchanges and frequently asked questions, then passes the conversation on according to the rules you set. Your teams keep the relationship.
How does the AI know what to answer?
It relies on a knowledge base specific to your business and on the scenarios defined with you: questions to ask, approved answers, cases to pass on.
When does the conversation go to a person?
When the request is complex or sensitive, when the contact asks for it, or according to your own criteria. The advisor receives the summary and the information gathered.
Do contacts know they are talking to an AI?
The demo scenarios present the assistant as virtual. The exact wording shown to your contacts is defined with you during scoping.
Book a demo
Show us your conversations. We’ll show you what comes next.
A demo built around your business, your tools and your organisation.
During the demo, you will see:
- a qualification scenario close to your business;
- the shared inbox and the hand-over to an advisor;
- the possible connections with your tools;
- the budget items to plan for.
Request sent
Thank you. A member of the Walexia team will contact you to agree on a time slot. This message is not an appointment confirmation.