Walexia for e-commerce
E-commerce customer service on WhatsApp: sell and support in the same conversation.
Product advice, abandoned baskets, order tracking, returns and reviews: Walexia automates your shop’s WhatsApp conversations, and your team stays in control of sensitive cases.
A demo built on your own scenarios.
- Abandoned basket
- Product advice
- Order tracking
- Return and exchange
SMSYour basket is waiting
Hi, the sand jacket in M, can you deliver it before Saturday?
Walexia AIVirtual assistant
Hi Julia! Yes: order before 2 pm and it ships today, with delivery in 48 hours.
Your basket · Atelier LinSand linen jacket · size Matelier-lin.com/basketWalexia AIVirtual assistant
Your basket is above. Can I help you complete your order?
Complete my order
Walexia AIVirtual assistant
Thank you! Yasmine, from online sales, is still available here if needed.
EmailNew collection
Hi, does the linen jacket come in size M?
Walexia AIVirtual assistant
Hi Laura! Yes, there are two colours left in M:
- View details
Linen jacket · sand
Size M · €89
View detailsLinen jacket · sage
Size M · €89
The sand one. Can I pick it up in store?
Atelier Lin store4 Market Street · pick-up from tomorrow
Walexia AIVirtual assistant
It’s reserved in your name. Nora, from customer service, is looking after your order.
WebsiteOrder tracking
Hi, where is my order 10482?
Walexia AIVirtual assistant
Hi Marc! It shipped yesterday. Your pick-up point will receive it tomorrow before 1 pm.
Parcel tracking 10482Out for deliveryatelier-lin.com/trackingStation pick-up point2 Station Square · from tomorrow 1 pm
Perfect, thanks!
Walexia AIVirtual assistant
My pleasure. I’ll let you know here as soon as the parcel is ready to collect.
QR codedelivery note
Hi, the jacket is too big, can I exchange it?
Walexia AIVirtual assistant
Hi Amandine! Of course. Which size would you like?
Size S
Walexia AIVirtual assistant
Here is your label. The size S ships as soon as we receive the return; Léna is looking after your exchange.
CustomersToday
- Amandine P.Exchange · size S QR code Léna
- Marc D.Order 10482 · shipped Website Rémi
- Laura P.Linen jacket · pick-up Email Nora
- Julia V.Basket · sand jacket SMS Yasmine
- Chloé R.Size · advice Email Inès
- Damien P.Order · delivery Website Léna
Record sent to your CRM
- YasmineOnline sales
- NoraCustomer service
- RémiLogistics
- LénaReturns
- A click on your ad, your website or your message opens WhatsApp
- The AI qualifies for your industry and shares a carousel, PDF or location
- The record lands in Walexia and in your CRM
- The request goes to the right person
Over 50 companies already trust Walexia
Loved and used across France
From purchase to repeat purchase
Every key moment for your shop.
Abandoned baskets
Useful follow-ups, at the right time.
Walexia follows up with customers who have agreed to it, answers their questions (size, delivery, returns) and can offer help or a discount.
- Follow-up with the product left in the basket.
- Objections answered on the spot.
- A discount code if you decide to offer one.
- Only customers who have agreed to receive your messages.
Order tracking
Delivery questions handled without your team.
Status, carrier, estimated delivery time, pick-up point: the AI answers tracking questions and passes sensitive cases to an agent.
- Status and estimated delivery time.
- Pick-up point and carrier.
- Escalation to an agent if needed.
Returns
Returns that are easier to manage.
The AI collects the reason, the order number and a photo, then triggers the right process for your team.
- Reason and order number.
- A photo of the product if needed.
- Exchange, return or credit note according to your rules.
Reviews and loyalty
Reviews, and customers who come back.
After delivery: a review request to all customers, a satisfaction message, repeat-purchase offers for those who agree to receive them.
- Review request after delivery.
- Satisfaction measured in the conversation.
- Personalised offers and reactivation.
See your shop on WhatsApp.
We start from your most frequent customer questions and your products to build the demo.
Does it work with Shopify or WooCommerce?
Yes: orders can be used for follow-ups and tracking. The connection is defined during scoping.
Can we follow up on every abandoned basket?
Only those of customers who have agreed to receive your WhatsApp messages, with a Meta-approved template.
Can the AI handle refunds?
It gives updates on the status and collects the useful information; decisions and sensitive cases stay with your team.
What about questions outside opening hours?
The AI answers at any time; your team picks up the conversations that need it the next day.
Book a demo
Show us your conversations. We’ll show you what comes next.
A demo built around your business, your tools and your organisation.
During the demo, you will see:
- a qualification scenario close to your business;
- the shared inbox and the hand-over to an advisor;
- the possible connections with your tools;
- the budget items to plan for.
Request sent
Thank you. A member of the Walexia team will contact you to agree on a time slot. This message is not an appointment confirmation.