Pricing
Every business is different. Walexia adapts to your goals, your organisation and your tools to build a conversational solution that truly fits your needs.
Every project is tailored: a few questions, then a proposal based on your project.
Loved and used across France
Your tailored proposal
A few questions about your organisation, your goals and your tools: your scoping sheet goes straight to our team, who come back to you with a tailored proposal.
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Our pricing model
Deployment, monthly operations and conversations: each one is sized according to your scope, your features, your integrations, your volumes and the support you want.
SetupOnce, at the start
RunEvery month
ConversationsBased on usage
1SetupOnce, at the start
Deployment fees tailored to your project
2RunEvery month
Monthly plan sized to your organisation
3ConversationsBased on usage
Billed per engaged conversation
The definition of a billable conversation, the counting rules, any minimums and third-party provider fees are set out in the commercial proposal. An engaged conversation is neither a message sent nor a qualified lead.
Billing per conversation
An engaged conversation is a real exchange with a contact: their question, your answers, the appointment that follows. Three messages or thirty, it is one conversation.
Service conversation
After an ad, a QR code, your website or your Google Business Profile, they open the conversation. The AI agent answers, qualifies the request and hands it over to your teams.
One engaged conversation, however many messages
Business-initiated conversation
Follow-up, appointment reminder, campaign: the first message is a Meta-approved template (marketing, utility or authentication), sent to a person who has given their consent.
One engaged conversation, just like a service conversation
Illustrative conversations. The definition of an engaged conversation and the counting rules are set out in your proposal.
Options
Meta account, WhatsApp number, campaigns, UGC videos, integrations, agents: everything we can add to your project, at the start or along the way. Each option is detailed in your proposal.
Frequently asked questions
Another question? Message us, read the WhatsApp Business FAQ or browse the help centre (in French).
Every project is tailored: your proposal is based on your project, after a few questions in the configurator. It brings together a one-off setup, a monthly plan (Run) and engaged conversations, priced according to your organisation, your tools and your volumes.
Because every project is different: number of locations, AI agents, integrations, volumes and support. A proposal based on your project is fairer than a price list.
Building your solution, once, at the start: needs analysis, functional and technical scoping, design of the AI agents and scenarios, knowledge base, platform configuration, connections and integrations, testing, acceptance and go-live.
Access to the platform and its operation: maintenance and monitoring, content updates, scenario changes, knowledge base, dashboards, technical support and operational support, including across several locations if needed.
Yes. Multi-site projects, advanced integrations with a DMS or business software, and governance are sized case by case: number of sites, agents, tools to connect and volumes.
It is part of the sizing, especially for deployment and operations, but pricing is not based on a price per location.
A real exchange between your business and a contact on WhatsApp: their question, your answers, the next step. You pay for the conversation, not for each message. Its exact definition and the counting rules are set out in your proposal.
In a service conversation, the customer writes to you first, after an ad, a QR code or your website. In a business-initiated conversation, you write first, with a Meta-approved message template: follow-up, appointment reminder, campaign. In both cases, you pay for one engaged conversation.
It is set in your proposal, according to your volumes, and decreases in tiers as they grow. The fees Meta charges for WhatsApp are included: nothing to add or to track on your side.
Because what matters to you is the complete exchange with a contact, not the number of messages. Your budget follows the number of conversations, not the length of the exchanges.
A text prepared in advance and approved by Meta, required to write first to a contact or to resume a conversation after 24 hours. It is classified as marketing, utility or authentication. See the WhatsApp Business glossary (in French).
Answer the questions in the configurator: your organisation, your goals, your tools and your volumes. Our team then prepares a priced proposal for your project.
No. Walexia has no minimum commitment: you can end the contract at any time with two months’ notice.
Yes, if you choose to: with a 12-month commitment, the monthly plan (Run) gets a 12% discount; with a 24-month commitment, 18%. The discount applies to the monthly plan only.
Yes. The amounts in your proposal are in euros, excluding VAT.
Meta fees, yes: they are included in the price of the engaged conversation. For your third-party tools (CRM, business software), how they are handled is set out in the commercial proposal.
The setup is billed once, at the start; the Run, every month; conversations, based on usage. The terms (frequency, payment methods, duration) are set out in the proposal and the terms of sale.
For example restructuring your Meta account, creating your WhatsApp number, managing your Meta campaigns, producing UGC videos, writing your message templates, a tailor-made dashboard, a custom domain, or an additional integration or AI agent. They are priced in the proposal. See the options.
Yes. Changing the scenarios is part of operations; a new agent, for a department, a brand or a site, is scoped with you and added as an option.
Yes. The integrations catalogue lists HubSpot, Salesforce, Pipedrive and Zoho, as well as Make, Zapier, an API and webhooks. How the connection works is defined during scoping.
Yes: a single agent or specialised agents, managed centrally or by location. That is exactly what the configurator helps you describe.
Your scoping sheet goes straight to our team and you receive a summary by email. We then get back to you to prepare a proposal tailored to your project.
It depends on the scope: number of locations, integrations, Meta approval of the message templates, and your teams’ availability for testing. A schedule comes with the commercial proposal.
A phone number, a Meta business portfolio and administrator access, then your first message templates. The full list is in the prerequisites (in French).
Yes: the demo is built around your business, your channels and your questions. Book a demo.
