Walexia for support
WhatsApp customer service: fast answers, a team with room to breathe.
The AI answers recurring requests, routes the others to the right agent with the full context, and your support metrics are tracked in real time.
A demo built on your own scenarios.
- Order tracking
- Repair updates
- Extension
- Product advice
Car service: 15% off this month
Furnished studios for the new academic yearWebsiteOrder tracking
Hi, where is my order 10482?
Walexia AIVirtual assistant
Hi Marc! It shipped yesterday. Your pick-up point will receive it tomorrow before 1 pm.
Parcel tracking 10482Out for deliveryatelier-lin.com/trackingStation pick-up point2 Station Square · from tomorrow 1 pm
Perfect, thanks!
Walexia AIVirtual assistant
My pleasure. I’ll let you know here as soon as the parcel is ready to collect.
QR codeworkshop reception
Hi, I’ve just dropped my car off for its service.
Walexia AIVirtual assistant
Hi Romain! Noted. You’ll be able to follow every step of the work here.
Walexia AIVirtual assistant
The workshop has spotted worn wiper blades. Shall we replace them for €24?
Yes, replace them
Walexia AIVirtual assistant
Your car is ready. You can collect it until 7 pm.
Central Garage21 Workshop Street · collection until 7 pm
SMSReturn due tomorrow
Hi, can I keep the car until Tuesday?
Walexia AIVirtual assistant
Hi Élise! Yes, it’s available until Tuesday 6 pm.
Extend to Tuesday
Walexia AIVirtual assistant
Done: return on Tuesday at 6 pm, same branch. Clara has updated your booking.
EmailNew collection
Hi, does the linen jacket come in size M?
Walexia AIVirtual assistant
Hi Laura! Yes, there are two colours left in M:
View detailsLinen jacket · sand
Size M · €89
- View details
Linen jacket · sage
Size M · €89
The sand one. Can I pick it up in store?
Atelier Lin store4 Market Street · pick-up from tomorrow
Walexia AIVirtual assistant
It’s reserved in your name. Nora, from customer service, is looking after your order.
RequestsToday
- Laura P.Linen jacket · pick-up Email Nora
- Élise M.Extension · Tuesday SMS Clara
- Romain T.Car service · vehicle ready QR code Manon
- Marc D.Order 10482 · shipped Website Rémi
- Nadia K.Van · rental Website Karim
- Antoine G.Quote · 3 vehicles Email Julie
Record sent to your CRM
- RémiLogistics
- ManonWorkshop reception
- ClaraStation branch
- NoraCustomer service
- The customer writes from your website, an email, an SMS or a QR code
- The AI answers simple requests and prepares the others
- The request lands in the inbox, with its history
- The right agent takes over, with the full context
Over 50 companies already trust Walexia
Loved and used across France
Organised support
Every request finds the right answer.
AI answers
Recurring requests handled automatically.
Order tracking, status, opening hours, frequently asked questions: the AI answers from your information, at any time, and hands over for complex or sensitive cases.
- A knowledge base fed by your content.
- Answers in the evening and at weekends.
- Escalation of complex cases to an agent.
- Detection of the customer’s language.
Shared inbox
One number, the whole team.
Assignment, internal notes and history: no more requests forgotten between two colleagues.
- A single WhatsApp number for the whole team.
- Assignment and transfers between agents.
- Internal notes the customer never sees.
- Full history for every customer.
Routing
The right agent, with the full context.
The AI sorts each request, decides whether it can answer, then routes it to the right department or the available agent, with a summary of the exchange.
- Requests sorted by intent.
- Routing to the right department.
- Summary passed on with the conversation.
Metrics
Your support metrics in real time.
First response time, resolution, satisfaction and volume per agent, centralised in Walexia, with regular reports.
- First response time.
- Resolution rate by agent and by team.
- Satisfaction collected at the end of the conversation.
- Request volume by day and by reason.
See your support on WhatsApp.
Share your most frequent requests: we show you which ones the AI can handle, and how the team picks up the others.
Which requests can the AI handle on its own?
Recurring requests: order tracking, status, opening hours, frequently asked questions. Complex or sensitive cases go to an agent.
How many agents can reply?
Several agents and several teams, on one or more numbers; the number depends on the plan chosen.
How does routing work?
The AI analyses the intent of the request, decides whether it can answer, then passes the full context to the right agent.
What about our helpdesk tool?
Zendesk, Freshdesk or Intercom: the connection with your tickets is looked at during the demo.
Book a demo
Show us your conversations. We’ll show you what comes next.
A demo built around your business, your tools and your organisation.
During the demo, you will see:
- a qualification scenario close to your business;
- the shared inbox and the hand-over to an advisor;
- the possible connections with your tools;
- the budget items to plan for.
Request sent
Thank you. A member of the Walexia team will contact you to agree on a time slot. This message is not an appointment confirmation.